Choosing the most suitable glasses for your face can be complicated.
To guide you in the choice you can consult the section Size guide and check the sizes of the glasses within the product detail page.

Vistaexpert.IT is a dealer authorized by the following suppliers to online sale:
- Luxottica Group
- Kering
- Safilo
- Marcolin
- Marchon
- de Rigo
- Retrosuperfuture
- New Guards Group

The products sold on vistaexpert.it are purchased directly by the manufacturers mentioned above.
All products are accompanied by the certificate of authenticity and accessories included in the original packaging of the product (as an example of the case and microfiber examples).
Vistaexpert It does not sell used, irregular or quality products lower than the corresponding standards offered on the market. The characteristics of the products are listed in the relative product sheets.

All the products sold are covered by the legal guarantee of conformity of the manufacturer for a period of 24 months starting from the date of delivery of the product.
If manufacturing defects are found, these must be reported promptly through the contact form in the section Contact us. The product will be replaced with an identical one or, in the absence, you can decide whether to replace it with an equivalent or request the return.

We accept installment payments with Paypal, Scalapay and Klarna account. For more information you can visit the section Payment methods.

We accept payments by credit card, Paypal account, Google Pay, Apple Pay, Scalapay, Klarna and bank transfer. For more information you can visit the section Payment methods.

If your package has not arrived in scheduled times, check the status of delivery on the courier website using the tracking number (shipping track code) sent by e-mail or SMS during the order shipping.
In the event that the courier should not be able to deliver your package (example: you were not at home at the time of delivery), you will receive an email to plan a second delivery attempt. For other delivery problems, you can contact our customer service through contact form in the section Contact us By specifying the order number and the full address with all the information necessary for the delivery and we will communicate it to the courier as soon as possible.

You have the possibility to cancel or make changes to the details of your order (e.g. delivery or invoicing address) only until the order has been sent and is located in the processing phase. For any change, you can send a request to our customer service by filling out the contact form in the section Contact us.

If you have already received an e-mail or SMS with the tracking number (shipping track code) it means that it is no longer possible to cancel or modify the details of the order.
Generally, 24h shipping products are shipped by 15:00 on the same day, except Saturday, Sunday and holidays.

You can request a copy of your purchase invoice with one of these methods:

1. Select the "Request invoice" box in the Invoice Request section on the check-out page. IMPORTANT: It is mandatory to indicate your tax code!
2. Contact our Customer Service from the Section Contact us indicating the order number and e -mail address. Our team will escape the request in a close tour.

The total delivery time depends on two factors:

1. Preparation times: the time needed to elaborate and prepare your order before shipment. This varies according to the availability of the product, clearly indicated on the detailed page of each item:

• 1 working day → the product is immediately available in our warehouses and will be prepared by 1 working day.
• 2 working days → the product is immediately available in our stores and will be prepared by 2 working days.
• Until 8 working days → The product is not ready for delivery and will be ordered to the supplier. Generally, it will be prepared and shipped within 8 working days.
  If the product is not available at the supplier (reabsing off or out of production), we will inform you about waiting times and you will have the opportunity to cancel the order or choose an alternative.

2. Shipping times: the time necessary for the courier's delivery, calculated in working days.

• Standard shipping: 5-7 working days
• Express shipping: 2-3 working days.
  

Orders received after the 15:00 on Friday will be developed on the following Monday.

Vistaexpert He sends in the main European and international countries.

Delivery times (expressed in working days):

Italy: 24-48 hours

International: depending on the country, you can choose between:

• Standard shipping: 5-7 days.
• Express shipping: 2-3 days.

Shipping costs vary according to the destination and the amount of the order and will be indicated to the check-out.

Vistaexpert He sends in the main European and international countries. Shipping costs are visible to the check-out and vary according to the user chosen by the user (standard or Express).

For shipments to non-EU countries, any Customs charges and duties They are not included and must be paid by the recipient directly to the courier. International orders can be subject to duties or import fees once they arrive at their destination. Since customs policies vary from country to country, we recommend contacting the local customs office for more information.

Once the order was placed you will receive an order confirmation email and subsequently, when we proceed with the preparation and entrust the shipment of the package to the courier for delivery, you will receive an email or an SMS with the tracking number (shipping track code) to monitor the state of delivery directly on the courier website.

In case of non -delivery of the package, the courier will leave him in stock at his deposit. You will receive a non -delivery notification via email directly from the courier.
Next, you can contact our customer service through the contact form in the section Contact us. Our team will take care of requesting the junction junction by indicating the delivery address that you have entered during the order creation phase (or a different address indicated by you) and a telephone number (for delivery with telephone notice).

All products are checked thoroughly before shipping, guaranteeing integrity.

At the time of the delivery of the order you are required to check the products to make sure they are intact and corresponding to what you have ordered.

• ⚠️ Attention: If you receive a tampered or damaged package, you will have to accept the delivery "with reserve" or do not accept the package.
• If you receive damaged products, articles not corresponding to the order or missing items, you will have to inform promptly Vistaexpert (no later than the 14 days following the reception of the goods) by contacting our customer service through the contact form in the section Contact us. After returning what is received, you will have the possibility to replace the product and, in the event of any unavailability of the product, you can choose whether to change the product or cancel the order.

If the article does not meet your needs, you can request the return within 14 days solar from the delivery date of the order. You can choose between:

• Made facilitated with shipping label a €8 (or other cost indicated by customer assistance)
• Made autonomous with a courier of your choice

⚠️ Attention: The product must be intact and in the original packaging. They are not accepted rendered for customized graduated lenses.

For details on conditions and procedures, visit the section Rendered and replacement.

All products are covered by the legal guarantee of conformity of the manufacturer for
A period of 24 months from the date of delivery, pursuant to Title III of Legislative Decree
206/2005. The guarantee against ruptures caused by defects of material e
manufacture, reported within a maximum of 2 months from the discovery of the defect.

If manufacturing defects are found, these must be promptly reported to our customer service through the contact form in the section Contact us, indicating:

• Order number
• Article code with defect
• Defect type found

The product will be replaced with an identical one or, in case of unavailability, you can decide whether to replace it with an equivalent or request the return.

To activate the legal guarantee of conformity of the manufacturer, contact our customer service through the section Contact us no later than 2 months from the date on which he discovered the defect.
In the complaint it is necessary to indicate:

• Order number
• Article code with defect
• Defect type found

The guarantee does not cover damage caused by improper use, poor maintenance or accidental damage.
Scratches or lines on the lenses are considered normal wear and are not covered
From the warranty, unless it is shown that the product presented the defect at the time of delivery.

What the legal guarantee of conformity covers:

• Missing components
• Delamination of the covering of sunglasses lenses
• Bubbles or imperfections in the lining of the lenses
• Browse or deterioration of the frame
• Welding defects

The refund will be made on the payment method used at the time of the order within 15 working days from the return of the product.
In the event of a replacement, once the products to be replaced will be received, we will send you an e-mail with the summary of the replaced products and the indication of the delivery times. For more information, see the section Rendered and replacement.

In the case of installment payment, if the first installment has already been climbed, Scalapay or Klarna will directly reimburse the installment already paid and to cancel the debit order of the following installments.
The re -credited will take place within 3-4 working days, based on the banking circuit, on the payment method connected to your Scalapay or Klarna account.

If you have not received the welcome email to the newsletter, try to check in the spam or unwanted folder of your post office box. Alternatively, contact our Customer Service through the Section Contact us communicating your e-mail address to obtain the discount code for subscribing to the newsletter.

You can use the discount code by entering it in the "Discount Code" section on the Checkout page. The discount will be automatically applied to the total amount of the cart.

To receive a suit for glasses with graduated lenses, click on "Graduated lenses? Request a quote" on any product page.
After sending the details of the chosen frame (product code or link) and your ophthalmology prescription (inclusive of information such as sphere, cylinder, axis and interpupillary distance), our optical team will process a personalized quote.
If you accept the quote, our team will send you a link (including choice of choice and pair of graduated lenses) from which you can finalize the purchase normally to checkout by choosing the payment method you prefer. The service of addition of graduated lenses is offered only for the gradation of single and non -progressive lenses.

Our stores are located in Veneto, Campania and Puglia. For a complete list of locations you can visit the section Store Locator.